SHIPPING & RETURNS

SHIPPING

Shipping costs

Shipping within Germany is free of charge. We ship our goods via DHL.

Outside Germany, we ship to Austria, Italy, France, Belgium, The Netherlands, Portugal and Spain on Email request to info@sojihealth.eu.

If the minimum order value is less than 50 €, shipping costs 4,90 €. Above 50 € the shipping is free of charge.

Payment methods

We offer the following payment methods for your order in our store:

  • Bank Deposit
  • Pay per invoice
  • Online Bank transfer
  • Monthly financing

 

RETURNS

You want to return your SOJI HEALTH products?

If your products are still sealed, we will gladly refund your money. We ask for your understanding that for hygienic reasons we can only take back unopened items.

How can I return my products?

  1. If you want to cancel your order, you can apply for a free return label from us. Please write to us at info@sojihealth.eu and tell us your order number.
  2. Pack the unopened items in a shipping box.
  3. Enter your personal data in our returns portal and print out our shipping labels. In the printed document you will also find detailed instructions on what to do.
  4. Attach the DHL return label clearly visible on the shipping box.
  5. Bring the package to a DHL Packstation or branch near you. We will of course pay the postage for the shipment!
  6. After our receiving department has checked the seals of the returned items, you will receive a credit note from us in the amount of the original purchase price.

We will then send you your desired return label via e-mail within 24-48 hours. There we will also explain to you what you have to take into account for the return shipment.

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